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ReturnsReturns and Refunds

We hope that you are happy with your purchase. USA Landlord Co offers returns for most items within 30 days of receipt of shipment. If for any reason you wish to return a product, please follow the instructions below:


Returns (non-toilet)
Please ship your return or exchange to the following address:

USA Landlord Conservation Co.
Returns Dept.
1400 Easton Rd
Riegelsville, PA 18077

Please follow these steps:
  • Write a note describing how you want us to handle the return. Would you like us to exchange the item, issue a refund, or other (please explain)?

  • Specify the name and address to which we should send your refund or exchange.

  • Please provide an email address and telephone number in case we have questions.


Items must be returned with all original packaging and accessories
  • The original shipping charges incurred on your purchase are not refundable as part of your return.

  • The customer is responsible for returning the merchandise back to our warehouse. Credit will not be given on any product received as damaged.

  • Shipping and handling charges for returning items shipped by a seller are borne by the buyer. Shipping charges are not refundable.

  • We suggest that the customer insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Credit will not be given on any product received as damaged.

  • Credit is limited to the purchase price of goods being returned and excludes any and all costs associated with labor, transportation, travel, etc.

  • If a package doesn't arrive at our warehouse and you don't use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to provide a refund.


Online Return Policy and Product Exceptions

Custom Products:  Custom made products are not returnable.

Customized Orders:  Customized orders including fabricated, special order, and custom made-to-order factory direct items are nonreturnable.

Special Orders:  Non-catalog items and volume purchases are nonreturnable.



Returns (toilets only)
Toilets may not be returned without prior written authorization. Please email us at info@usalandlord.com to let us know you want to return the toilet(s). We will email you back with a return approval and a authorization number.

Please retain all packing material until you're completely satisfied with the condition of your toilet. Doing so will make it easier to return if necessary.

Items must be returned with all original packaging and accessories
  • The original shipping charges incurred on your purchase are not refundable as part of your return.
  • There is a 25% restocking fee for any toilets returned.
  • The customer is responsible for returning the merchandise back to our warehouse. Credit will not be given on any product received as damaged.
  • Shipping and handling charges for returning items shipped by a seller are borne by the buyer. Shipping charges are not refundable.
  • We suggest that the customer insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Credit will not be given on any product received as damaged.
  • Credit is limited to the purchase price of goods being returned and excludes any and all costs associated with labor, transportation, travel, etc.
  • If a package doesn't arrive at our warehouse and you don't use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to provide a refund.


Damaged Items
If your package was damaged in transit, please note the damage next to your signature at the time of delivery. If your package had concealed damage, please call 1-866-253-0102 within 3 business days of receipt.